Claims Management in construction
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Construction Claims Management: The Ultimate Guide

Last Updated on April 18, 2023 by Admin

This article will provide a comprehensive guide on construction claims management and ensuring successful outcomes effectively.


Construction projects can involve many complicated processes and deadlines that must be carefully managed for them to be completed successfully. To help ensure that projects are completed on time, construction claims management is an essential tool.

What is claim management in construction?

Construction claim management identifies, documents, and pursues compensation for construction delays, cost overruns, and other problems. The goal is to minimize construction claims’ financial impact and protect the owner’s interests.


Claims can arise from several factors, including changes in the scope of work, design problems, poor coordination among contractors, unforeseen site conditions, and delays in material deliveries. Construction claims are often complex and time-consuming to resolve.

They can result in significant cost overruns, schedule delays, and legal disputes. An effective claim management system should be proactive rather than reactive. It should identify potential claims early on and take steps to prevent them from happening. When a claim does occur, the system should provide a clear process for documentation, review, negotiation, and resolution.

The first step in managing claims is to have a clear understanding of the contract documents. The contract should spell out the rights and responsibilities of each party in case of a dispute. It should also establish procedures for submitting and resolving claims.

Next, you need to track project milestones and performance against them. This will help you identify potential problems early on so you can take action to prevent them from becoming full-blown claims. When a claim does occur, document it thoroughly. Include photos or videos if possible. Be sure to get supporting documentation from any third parties involved (such as material suppliers or subcontracted workers). Kindly check this Construction Claims Manager: A Proactive career option.

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Importance of claims management

In a construction project, there are many opportunities for things to go wrong. That’s why effective claims management is so important. Claims management identifies, assesses, and resolves claims arising from construction projects.


Claims management can help avoid or mitigate disputes, save time and money, and protect your reputation. It’s an essential part of any construction project and something every construction manager should be familiar with.

Many different types of claims can arise in a construction project. Examples include change orders, schedule delays, contract disputes, and warranty issues. And while some claims are relatively minor and can be easily resolved, others can be much more serious and costly. That’s why it’s important to have a solid claims management plan before things start going wrong.

By being proactive and taking steps to prevent or resolve claims early on, you can save yourself a lot of headaches (and money).

An effective claims management process can help avoid or resolve disputes and keep the project on track.

There are a few key benefits of an effective claims management process:

1. Avoid or resolve disputes

Construction projects often involve complex contracts and a lot of stakeholders. Disputes are inevitable, but an effective claims management process can help avoid or resolve them quickly and efficiently. This keeps the project on track and prevents costly delays.

2. Improve communication

A well-managed claim provides clear documentation and facilitates communication between all parties involved. This helps to prevent misunderstandings and miscommunication, which can lead to disputes.


3. Maintain necessary documentation

An effective claims management process requires that all relevant documentation be maintained throughout the project’s life. This includes contract documents, change orders, correspondence, meeting minutes, etc. This documentation can be used to support or resolve claims if necessary.

4. Minimize risk exposure

An effective claims management process can minimize a project’s exposure by identifying potential risks early and taking proactive measures to mitigate them early on.

Construction claims management process.

The construction claims management process is a critical part of any construction project. Claims can arise from various issues, including delays, design problems, material shortages, etc.

An effective claims management process can help to avoid or resolve these disputes quickly and efficiently. Management of claims and disputes in the construction industry

Most construction projects don’t go according to plan. There are always unanticipated events and challenges that can lead to disputes between the owner, contractor, and other parties involved in the project.

The construction claims management process is a way to resolve these disputes fairly and efficiently. It’s essential to clearly understand this process to avoid or resolve disputes quickly and avoid expensive litigation.

There are four main steps in the construction claims management process:

1. Identification and analysis of the claim

To manage construction claims effectively, it is essential first to identify and analyze the claim. This involves understanding the nature of the claim, the contractual basis for the claim, and the damages that may be recoverable.

Once the claim has been identified and analyzed, it can then be evaluated to determine whether or not it is valid and meritorious. This evaluation will consider the strength of the evidence supporting the claim and any potential defenses that may be available to the other party.

If it is determined that the claim is valid and meritorious, then negotiations can commence settling. If negotiations are unsuccessful, arbitration or litigation may be necessary to resolve the dispute.

2. Preparation and presentation of the claim

Preparing and presenting a construction claim is a complex process that requires a thorough understanding of the project, the contract, and the applicable laws. The claimant must first identify all of the facts and evidence that support the claim.


The claimant must then prepare a written claim that clearly articulates the basis for the claim and the damages sought. The claimant must also be prepared to present the claim to the other party or their insurance carrier. If the claim is not resolved through negotiation, the claimant may need to file a lawsuit.

3. Negotiation of the claim

Negotiating the claim with the other party to agree on the compensation received is important. This can be difficult, but it is essential to remember that both parties must resolve fairly for everyone involved.

Both parties must sit down and discuss what happened to negotiate the claim. They will need to talk about what each party wants and needs to agree on. It is important to remember that both parties must be willing to compromise to resolve the issue.

If both parties are not able to agree, then they may need to seek help from a mediator or arbitrator. This third party can help both sides reach an agreement that is fair for everyone involved.

4. Resolution of the claim

The resolution of a construction claim can take many forms, but ultimately the goal is to reach an acceptable agreement for all parties involved. The first step is to determine the cause of the problem and who is responsible for fixing it.

Once this is established, the next step is negotiating a fair resolution for all parties involved. In some cases, this may mean financial compensation for the party harmed by the problem.

In other cases, it may mean that the party responsible for the problem agrees to make repairs or take corrective action. If an agreement cannot be reached, the final step is to file a lawsuit and let a judge or jury decide who is liable and what kind of compensation should be awarded.

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Types of clauses of construction claims

There are four main types of clauses that are commonly used in construction claims:

  1. The “no damages for delay” clause – This clause is typically included in construction contracts to limit the contractor’s liability for delays that may occur during the project.
  2. The “force majeure” clause – This clause is included in construction contracts to protect the contractor from liability in case of unforeseen circumstances beyond their control (e.g., weather events, natural disasters, etc.) that cause delays or other problems with the project.
  3. The “pay if paid” clause – This clause is typically used when there is a direct contractual relationship between the owner and the subcontractor. It essentially states that the subcontractor will only be paid if/when the owner pays the contractor.
  4. The “pay when work is completed” clause – This clause is similar to the “pay if paid” clause, but it allows for partial payment to be made to the subcontractor as work is completed rather than waiting until the entire project is finished before any payment is made.

What are the Risks Associated with Construction Claims

There are several risks associated with construction claims, including:

1. Delays to the project timeline

Construction claims can cause delays in the completion of a project for several reasons, including:

  • Disputes between the parties involved in the claim
  • The need for expert witnesses to provide evidence
  • The time required to investigate the claim
  • The time required to negotiate a settlement

In some cases, construction claims can even lead to litigation, further delaying the project. Therefore, before starting a project, it is important to know the potential risks associated with construction claims.

2. Increased costs

One of the risks associated with construction claims is increased costs. When a project is delayed or disrupted, the owner may incur additional costs to complete the project.

These costs can include additional labor and materials and equipment or storage space rental fees. In some cases, the owner may even be required to pay damages to the contractor for the loss of business.

3. Defects

Defects are another common type of risk associated with construction projects. Defects can include faulty materials, poor workmanship, or errors in the design or specifications. Defects can often lead to costly repairs or replacements and delays in completion.

4. Damage to reputation

Construction claims can often result in damage to a company’s reputation. This is because when a claim is made, it is usually public information. This means potential customers and clients can see that the company has been involved in a dispute.

This can make them less likely to do business with the company, as they may perceive it as unreliable or difficult to work with.

In extreme cases, construction claims can even lead to companies being blacklisted by industry bodies or insurers. This can have a devastating effect on a company’s ability to operate and can even force it out of business.

5. Legal action

There are many risks associated with construction claims, but legal action is perhaps the most serious. If a construction claim is not resolved through negotiation or mediation, it may end up in court.

This can be costly and time-consuming for all parties involved, and there is no guarantee that the outcome will be favorable. In some cases, construction claims can even lead to criminal charges. If you are involved in a construction claim, you must speak with an experienced attorney to understand the risks and potential outcomes.

The other risks associated with construction claims include;

  • Bad publicity
  • Financial Risks
  • Personal Liability Risks
  • Damages to the owner’s property or reputation
  • Loss of bonding capacity or increased insurance premiums
  • Inability to obtain future work
  • The project may be delayed while the claim is being processed.
  • You may have to hire an attorney to represent you in court.

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Your Rights as an Owner or Subcontractor

As an owner or subcontractor, you must know your rights in the event of a construction claim. Suppose you are involved in a construction project. In that case, you may be entitled to certain benefits under the law, such as the right to receive notice of a claim, the right to have your claim heard by a court or arbitrator, and the right to receive compensation for your losses.

In addition, as an owner or subcontractor, you may also be protected from certain types of liability. For example, if you are sued for defects in your work, you may be able to assert a defense that your negligence did not cause the defective work. Similarly, if you are sued for delays in your work, you may be able to assert a force majeure defense.

Finally, as an owner or subcontractor, you should be aware of the statutes of limitations that apply to construction claims. These statutes generally provide that a claim must be brought within a certain period after the date of the alleged breach. If a claim is not brought within this period, it may be barred by the statute of limitations.


Construction claims management is a complex process that requires attention and precision. By following the steps outlined in this guide, you can ensure that your construction claim is handled as efficiently as possible and that all parties involved are given their due consideration. With careful planning and communication between all stakeholders, it’s possible to negotiate an acceptable resolution for any dispute or issue that may arise throughout the life of a project.

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